Help

Support

How to reach the platform team and what to include in a report.

Contact

Developer support: developers@agenticworkforce.me
Tenant administration (keys, agents, approvals): the console.
Status of a specific conversation: ask your tenant admin to look up the run in the console (Runs → filter by origin “Embedded widget”).

Most widget problems are configuration (origins, CSP, keys) and are solved in one round trip when the report contains the following. Never send the full publishable key, an identity secret or a platform API key.

Text

Subject: [embed] <one line: what fails>

Portal page / step:       e.g. Quickstart step 3
Key prefix:               hive_pk_ab12cd34…   (never the full key or any secret)
Page origin:              https://www.acme.com
Browser + version:        Chrome 129 / Safari 17.6 / …
Time (with timezone):     2026-09-03 10:15 GST
What you expected:
What happened:
Console output:           the [hive-embed] warning and/or hive:error code
Network:                  failing request path + status + problem+json body
                          (e.g. POST /v1/embed/session → 403 EMBED_ORIGIN_DENIED)
run_id (if any):          from the 202 response of /v1/embed/messages

Before you write

Run the verification checklist.
Check the FAQ and the error code table.
Try the playground — if it works there but not on your page, the difference is your origin, CSP or snippet.

Contact

What to include in a report

Before you write